退款及退款貨政策

RETURN

All our watches are supplied by brands’ principals or authorized agents/distributors in Hong Kong and are carefully inspected by our professional staffs before sending out to our valuable customers. We, Fine Asia Watch (HK) Co Ltd (“FAW”), could rest assured that our products are of utmost high quality.

If you would like to return your FAW purchase, you may return unaltered and unworn product(s) within 7 days from the date of delivery for a full refund or exchange.

The customer must always inform us in the aforementioned situation and wait for our instructions. A customer, who returns a product in this situation at his own costs, without first contacting and awaiting the instructions of FAW, cannot claim the costs he/she made at us.  Customer will be responsible for the postage of the return product.  We will not arrange any refund but may arrange for an exchange of product, but the final decision will rest on FAW.


REFUND OR EXCHANGE

After we have correctly received your goods, we will refund the amount of the returned goods to the payment method used to place your original order within 5-7 business days. Exchanges will be re-shipped within 1-2 business days after we have received your return. Feel free to contact FAW Customer Service for any questions concerning your return, refund or exchange.