服務

Service


Authorized Dealer

Fine Asia Watch (Hong Kong) Company Limited is an authorized dealer of brands those we are selling

Swiss Watches

Most of brands we are selling also Swiss watches – Swiss made and Swiss brand

Warranty

All warranty service also were provided by brands

When your order is shipped from our warehouse, we'll send you an email. If we have sent your order via courier, this email will contain a tracking number and a link to our courier's website to tell you the current status of your delivery. Alternatively you can track packages within My Account.

If your order has not been delivered within the timeframes, please Contact Us. Please remember to include your order number within your message as this will help us speed up the search for your order.

DELIVERY TIME

Order by Monday to Friday, delivered next day

Delivery services are available from Mondays to Fridays (0900-1800), Saturdays (0900-1300). No pick-up and delivery services are provided on Saturday afternoon, Sundays and Public Holidays.. 

Delivery Notification
You will receive an email when your order has been shipped out - this email contains the tracking number so you can track it. 

Inspection Upon Delivery
When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery.
 

Late deliveries or dispatch
Fine asia watch is able to ship almost every order in the specified delivery timescale, in rare situation our shipping capacity could be overstepped and cause a delay of one extra day. We regret that this situation may occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
We will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

 

Lost deliveries
Fine Asia Watch uses DHL for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are rare situation where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used, and are detailed as 14 working days to confirm a lost parcel.